Privacy Policy

UPDATE EFFECTIVE:

This Privacy Policy describes your privacy rights regarding Aliofresh.com's collection, use, storage, sharing, and protection of your personal information. It applies to the Aliofresh.com's website and all related websites, applications, services, owned and/or operated by Aliofresh.com's (collectively “Sites”). By using our Sites, you agree to the terms of this Privacy Policy and consent to the processing of your personal information as described here.

Throughout this Privacy Policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used, whether in combination with other information or otherwise, to identify a specific person.

Information We Collect

When you register, we may ask you for the following information:

  • Name
  • Email address
  • A user name and password
  • Transaction account information (e.g. credit, debit or other account information).

Information we collect when you use our Sites.

We may collect information about the way you interact with our Sites, content and advertising. This may include, but is not limited to, device ID, device type, machine ID, geo-location information, computer and connection information, present and former actions taken using sites or accounts linked to the Aliofresh.com account, statistics on page views, traffic to and from our Sites, IP address, ad data, standard web log information, and any telephone number you provide us or from which you may call or otherwise contact us.

Your use of our Sites may result in you providing us with access to certain personal information, and current and historical usage and transactional data stored by third parties such as, but not limited to vendors, suppliers, plugin providers and social network or media sites (such as by way of example only, and not limitation, Facebook, Google and Twitter) that are integrated into our Sites. The data we have access to varies by site and is controlled by your privacy settings on that site and your authorization.  By associating an account managed by a third party with your Aliofresh.com account and authorizing Aliofresh.com to have access to this information, you agree that Aliofresh.com may collect, store and use this information in accordance with this Privacy Policy and the Term of Use of Aliofresh.com.

Information we collect from other sources.

We may also obtain information from or about you in other ways. For example, we may verify account information with a banking or financial services company or verification service.  Also, we collect the information you send to us such as correspondence, customer satisfaction surveys or customer service communications, or testimonials.

How We Use Information

Our primary purpose in collecting personal information is to provide you with a safe, efficient and customized experience. We may use the information we collect to:

  • provide, test, or enhance the Sites and advertising;
  • prevent, detect and investigate potentially prohibited or illegal activities, and enforce our User Agreement
  • contact you tell you about our Services and those of our corporate family, service updates, targeted marketing and promotional offers based on your communication preferences;
  • contact you to resolve disputes, collect fees, and troubleshoot problems with your account or our sites, services, applications or tools, or for other purposes authorized by law;
  • compare information for accuracy and verify it with third parties; and/or comply with applicable laws;
  • sharing through third-party services.

How we share information

We share information between our systems and that of third parties so as to allow us to test, develop, market or deploy new or existing Sites. We make every attempt to remove user identifiable information from the data that we collect and share with third parties. However, for some services information like names, address and other data might be shared.  We may also disclose personal information to respond to legal requirements (for example, in response to requests by federal, state or local authorities, including tax authorities, subpoenas, court orders or other legal process) or in the good-faith belief that disclosure is legally required, to enforce our policies, to establish or exercise our legal rights or protect anyone's rights, property or safety.

We may also share your personal information with:

    • Service providers under contract who help with our business operations (such as fraud detection, credit card processing, delivery services, or bill collection).
    • Co-brand partners for certain events or listings:
      • When we identify a co-brand partner for a site, event or listing, you agree that we may share contact information and transaction data (excluding credit or debit card numbers) with that partner. Information shared with a co-brand partner is subject to their privacy policy. We do not control the privacy policies of co-brand partners and we encourage you to review their privacy policies.
      • Marketing partners for certain sites, events or listings where you agree during checkout that you would like your information shared for their marketing purposes:
      • We may share your contact information and transaction data (excluding credit or debit card numbers) with the marketing partner identified in checkout. Information shared with a marketing partner is subject to their privacy policy. We do not control the privacy policies of marketing partners and we encourage you to review their privacy policies.
      • Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
  • Other business entities, should we plan to merge with or be acquired by that business entity or sell assets. Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information.
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    Cookies and web beacons

    When you first use our Sites, Aliofresh.com may send a cookie to your computer that identifies you as a unique user. We may use session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to store your preferences, identify you and maintain your signed-in status, and provide you with a more personal and interactive experience. You can set your browser to refuse cookies or delete persistent cookies by following your browser's help instructions. If you choose to disable cookies, some of our services may not work properly and you may not be able to buy and sell tickets. We may also use web beacons which are typically small graphic objects or pixels that are embedded in a web page. These web beacons allow us or our provider(s) to check that a user has viewed a web page.

    Accessing and changing personal information

    You can access and change your account information in the Account portion of the Sites. There, you can change your address, telephone number, email address, password, credit card information, Social Security Number or Taxpayer ID (if applicable) and privacy and communications preferences.

    We may communicate with you at various times, with administrative emails or phone calls, about transactions and service announcements, customer service responses and promotional emails like special offers, newsletters and updates. You can choose to stop receiving promotional emails at any time simply by changing your preferences, unsubscribing on the Sites, or using an email's unsubscribe function. You may not opt out of receiving administrative messages or customer service responses. If you have agreed to receive marketing communications through check-out with our partners, you must change your communication preferences with them directly.

    Security and Retention

    Your information is stored on our servers located in the United States. We treat data as an asset that must be protected and use tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure.  However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

    We retain information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our User Agreement and take other actions permitted by law.

    Third Parties

    Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, different rules may apply to their use or disclosure of the information you disclose to them. Aliofresh.com does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.

    Privacy Policy Updates

    If we decide to change our privacy policy, we will post those changes on this site and notify you of material changes with an alert on the site or a communication to you. Changes take effect 30 days after they are posted to the Site.

    Questions

    Should you have any questions or concerns regarding this policy, please contact us at:

    Aliofresh.com.

    Email: info@aliofresh.com

    California User Rights

    If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by ALIO, Inc. to its affiliates and/or third parties for their direct marketing purposes.

    To make such a request, please send an email with your first name, last name, mailing address, email address and telephone number to privacy@ALIOFRESH.com.  Please include “California Privacy Rights” in the Subject line of your email.

    © 2017 Aliofresh.com. All rights reserved.